Thank you for choosing Mallbit for your shopping needs. We value your satisfaction and want to ensure that your experience with us is nothing short of exceptional. However, we understand that there may be instances where you need to return or exchange an item. Therefore, we have outlined our return policy below to provide clarity and transparency:

  1. Reach Out to Us: Before initiating a return or exchange, please contact our customer service team at support@mallbit.top. Kindly provide your order details and the reason for the return or exchange. Our dedicated team will assist you with the process and provide you with further instructions.
  2. Timeframe for Returns: You can request a return or exchange within 30 days of receiving your order. If 30 days have elapsed since your purchase, unfortunately, we may not be able to offer you a refund or exchange. We appreciate your understanding in this matter.
  3. Condition of the Item: To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as you received it. It must also be in its original packaging with all tags attached.
  4. Shipping Charges: You are responsible for covering the shipping costs associated with returning or exchanging an item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
  5. Refund and Exchange Process: Once we receive your returned item and inspect it, we will notify you of the status of your refund or exchange. If your return is approved, we will initiate the refund process to your original method of payment. Please allow some time for the refund to be processed by your bank or credit card company.

At Mallbit, we strive to make your shopping experience hassle-free and enjoyable. If you have any questions or concerns regarding our return policy, please feel free to contact us at support@mallbit.top. We are here to assist you and ensure that you are completely satisfied with your purchase.

Thank you for shopping with us! We truly appreciate your business and look forward to serving you again in the future.